Vision - Experience - Guidance - Success

Having a successful vision and strategy for your pawn/payday loan business is critical but not enough to tilt the odds fully in favor of your success. PeoplePawn™ works primarily with pawnbrokers to clarify and operationalize the strategies they need to realize their growth objectives.

Retailers that focus on creating a consistently positive shopping experience across all of their stores can reap the benefits of customer loyalty, according to a consumer habits survey commissioned by StorePerform Technologies and conducted by Harris Interactive™ . A retailer's successful execution of critical in-store operations and initiatives is more important to creating customer loyalty than providing discounts and promotions. "Service can be, and is more important than price for most customers" - Patrick Kane - Chief Pawnologist.

Your Challenges - our Proven Processes

PeoplePawn™ works with pawnbrokers who are facing a variety of operational challenges. Our process improvements have resulted in increased sales and reduced operating expenses through actual experience in both small and large scale specialty retailers.

Our team has decades of experience assisting major retailers in all aspects of store operations. Our skill-set includes:

• Operational assessment
• Implementation of customized Best Practices
• Customer service measurement and improvement
• Conversion rate assessment and improvement
• Analytics / metrics / benchmarking
• Labor management and scheduling solutions
• Workload / task balancing
• Functional schedules
• Procedural documentation
• Multi-unit rollout programs

Our In-store Expertise gets you moving quickly

PeoplePawn™ experts in store operations can provide assistance with your store vision and strategy, organization, operating metrics, coordination with upstream activities, service environment and functional operation. Call Patrick @ 1.866.383.PAWN or email today for more information.

Tags: consulting, franchising, pawn, pawn broker, pawnbroker, services